FAQ

Frequently asked questions

How long is shipping?


We provide complimentary ground shipping within 2-5 business days.




Why is my shipment delayed?


We appreciate your patience and appologize for any delay. while we are still fulfilling orders ontime, due to the impact of COVID-19 carriers have experienced some shipping delays. 90% of our deliveries ship via USPS and may be delayed. Keep an eye on your email for delivery updates.




Where is my order comformation?


We're sorry for the confusion with locating your order confirmation email. Sometimes the email will get sorted into another folder within your email, please check the different folders in your email, like spam.




My discount code is not working, what do i do?


We're sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the the discount code.




Where is our store located?


Fibewear is strictly an online activewear store located in the U.S




Where are your products shipped from?


We ship from our HQ in the United States. We provide fast shipping, and the most affordable delivery options in the industry.




How can I pay for my order?


We currently accept Visa, MasterCard, discover, American Express.




How can I check the status of my order?


We know you cant wait to recive your order, which is why we will be sure to notify you when your orderships via email. You can also see the current status of your order here.




Can I cancel or change my order?


We begin processing orders as soon as they are placed, for this reason we are unable to cancel orders. Changes can be made anytime before we process your order by notifying us. Returns can be inititated through our returns page.




Can I exchange my order?


We do not offer exchanges at this time. If you'd like to make an exchange, simply return the unused goods back to us using our returnes page and make a new purchase for the item(s) you want through our site.




How do I return my order?


Returns are accepted for all items within 30 days of purchase. Please visit our returns page to initiate the returns process.




What do I do if my order is damaged?


We are sorry to hear that your order arrived in less than prestine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacment order or issuing a refund. you may contact our customer service team here or through our "help" button below.




Why did I only receive part of my order?


Don't worry, it's on its way. While we are doing our best to ship all orders in one package, there are times when orders will be shipped seperately. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.




Where can I find product sizing information?


Product size can be found toward the bottom of each product detail page. Unless otherwise specified sizing is in inches and is taken with the item lying flat.